Right of Withdrawal
In accordance with French law, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to give reasons or pay penalties.
Return Conditions
To be accepted, returned products must be:
- In their original condition, unopened and unused
- In their intact original packaging
- Accompanied by the order form
Return Procedure
To make a return:
- Contact us at [email to complete] stating your order number
- We will confirm the return procedure by email
- Send the product back to the following address: Élodie Rodrigues, 3 Rue De La Harpe, 27220 Bois-le-Roi
Return Costs
Return costs are at the customer's expense, except in the case of a defective product or an error on our part.
Refund
After receipt and verification of the return, we will proceed with the refund within 14 days via the same payment method used during the purchase.
Non-Refundable Products
Opened or used products cannot be returned for hygiene reasons.